Privacy Policy

Introduction

This Privacy Policy describes the privacy practices of Ryan Kaiser LLC, including its Dock Navigator software platform. In this policy, “Dock Navigator,” “Ryan Kaiser LLC,” “we,” “us,” and “our” refer to Ryan Kaiser LLC and the products and services it owns and operates.

This policy applies when you visit or use Dock Navigator, participate in a survey or feedback program, request access to the platform, submit information through a Meta lead form, communicate with us, or otherwise interact with a website, service, or product that links to this Privacy Policy.

By using our services or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with these practices, please discontinue use of the applicable service and do not submit personal information.

About Dock Navigator

Dock Navigator is a software platform developed, owned, and operated by Ryan Kaiser LLC.

Dock Navigator is designed to help professional truck drivers, owner-operators, fleets, dispatchers, shipping departments, receiving departments, warehouses, and other transportation professionals access and organize facility-arrival information.

Information available through Dock Navigator may include truck entrance locations, shipping and receiving locations, check-in procedures, staging instructions, parking information, facility requirements, hours, photographs, driver notes, and other information relevant to commercial truck arrivals.

Dock Navigator is continuously developed and improved. Feedback from professional drivers, fleet operators, facilities, and industry partners may help us determine which features, facilities, and improvements are prioritized.

Information We Collect

We may collect personal information that you voluntarily provide when you use our websites, complete forms, participate in surveys, request platform access, communicate with us, or participate in a Dock Navigator program.

The information we collect may include:

• Name
• Email address
• Mobile or business telephone number
• Company or fleet name
• Driver type or professional role
• Primary freight type
• Years of professional driving experience
• States, regions, freight lanes, or facilities regularly visited
• Survey and questionnaire responses
• Facility suggestions and facility-arrival information
• Product feedback, feature requests, and support inquiries
• Account registration and login information
• Communications sent to Ryan Kaiser LLC or Dock Navigator
• Other information you voluntarily submit

You are responsible for ensuring that information you provide is accurate and that you have the right to submit it.

Information Collected Automatically

Certain technical information may be collected automatically when you visit or use our websites and services.

This information may include:

• Internet Protocol address
• Browser type and browser settings
• Device type and operating system
• Approximate geographic location derived from an IP address
• Referring website or advertisement
• Pages viewed and buttons clicked
• Date, time, and duration of a visit
• Website, application, and feature interactions
• Diagnostic, security, and performance information
• Cookie, pixel, and similar technology identifiers

This information helps us maintain security, understand usage, troubleshoot technical issues, improve user experience, and evaluate the effectiveness of our advertising and services.

How We Use Your Information

We may use information to:

• Provide and administer Dock Navigator
• Create, maintain, and support user accounts
• Provide requested platform or beta access
• Respond to inquiries and customer-support requests
• Communicate service, account, or security information
• Send product updates when permission has been provided
• Conduct driver and transportation-industry research
• Analyze survey responses and user feedback
• Improve software features and user experience
• Prioritize requested facilities and development work
• Verify or correct facility-arrival information
• Measure website and advertising performance
• Prevent misuse, fraud, and security incidents
• Comply with legal and regulatory obligations
• Protect the rights and safety of users and Ryan Kaiser LLC

Driver Feedback, Surveys, and Product Research

Dock Navigator may invite professional truck drivers and other transportation professionals to complete surveys, participate in interviews, test software, submit suggestions, or provide feedback regarding facility arrivals and product development.

We may use submitted feedback to analyze industry problems, improve Dock Navigator, identify feature priorities, improve facility coverage, create aggregated research findings, and develop related transportation products or services.

Unless we specifically agree otherwise in writing, voluntarily submitted ideas, feedback, suggestions, feature requests, and general observations are not treated as confidential or proprietary information.

We may use aggregated or de-identified survey results in presentations, marketing materials, product discussions, or communications with trucking companies, facilities, developers, and industry partners. Aggregated information will not be presented as personally identifying a specific respondent unless that person has given permission.

Founding Driver and Early-Access Programs

Dock Navigator may offer a Founding Driver, beta-testing, or early-access program. Participation is voluntary.

Participants may receive access to an early or developing version of the software. Early versions may contain limited features, incomplete facility coverage, errors, interruptions, or features that are later changed or removed.

We may contact participants regarding:

• Account and platform access
• Product updates and development milestones
• New or revised software features
• Requests to test features
• Requests for feedback
• Facility recommendations and verification
• Founding Driver benefits and program information

Participation in an early-access or feedback program does not create an employment, partnership, ownership, investment, or joint-venture relationship with Ryan Kaiser LLC.

Facility Information and User Submissions

Users may be able to recommend facilities or submit information about truck entrances, shipping and receiving areas, staging locations, parking, check-in procedures, hours, safety requirements, photographs, and other arrival details.

When you submit facility information, you represent that you have the right to provide it and that, to the best of your knowledge, it is accurate and lawful.

We may review, edit, verify, combine, publish, decline, or remove submitted facility information. We may also contact facilities, users, fleet personnel, or other sources to verify information.

Please do not submit confidential business information, protected security information, access credentials, personal information about other individuals, or information that could create a safety or security risk.

Email and SMS Communications

When you voluntarily provide an email address or telephone number, we may use it for the purposes described at the time of collection.

Communications may include:

• Requested access information
• Account or login assistance
• Service-related notices
• Product and feature updates
• Survey or feedback requests
• Beta-testing invitations
• Responses to your questions

Message frequency may vary. Standard message and data rates may apply to text messages.

You may opt out of promotional email communications by using the unsubscribe link in an email. You may opt out of SMS messages by replying STOP. You may receive a final message confirming your opt-out.

Opting out of promotional communications does not prevent us from sending necessary service-related messages, security notices, or direct responses to requests you initiated.

Cookies, Analytics, and Similar Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate our websites and understand how visitors use them.

These technologies may be used to:

• Remember preferences
• Support website functionality
• Analyze traffic and usage
• Diagnose performance problems
• Improve website design
• Measure advertising results
• Prevent fraudulent or malicious activity

We may use service providers such as Google Analytics, GoHighLevel, Meta, hosting providers, and other technology providers to support these functions.

Browser settings may allow you to block or remove cookies. Blocking cookies may affect the availability or performance of certain website features.

Advertising and Meta Lead Forms

Ryan Kaiser LLC may advertise Dock Navigator through Meta, Facebook, Instagram, search engines, or other advertising platforms.

If you submit information through a Meta lead form or another third-party platform, that platform may process your information under its own privacy policy before transmitting it to us.

We may use advertising technologies, including pixels and conversion tools, to measure whether an advertisement resulted in a website visit, survey response, access request, or other action.

We may use aggregated advertising performance information to improve messaging, audience selection, user experience, and campaign effectiveness.

Artificial Intelligence and Automated Tools

We may use artificial intelligence, automation, data-analysis tools, and software services to help organize feedback, summarize survey responses, identify recurring themes, improve customer support, prioritize product development, and operate our business.

We seek to use these tools responsibly and for legitimate business purposes. We do not intend to use automated tools to make decisions that produce legal or similarly significant effects concerning users without appropriate notice and review.

Information provided to technology vendors is subject to contractual, technical, and operational safeguards where appropriate.

When and With Whom We Share Information

We may disclose information when reasonably necessary to operate Dock Navigator and Ryan Kaiser LLC.

Recipients may include:

• Website and software hosting providers
• Customer relationship management providers
• Email and SMS communication providers
• Analytics and advertising providers
• Payment processors, when applicable
• Software developers and technical contractors
• Security, fraud-prevention, and support providers
• Professional advisers such as attorneys and accountants
• Government authorities when legally required

Service providers may only receive information reasonably necessary to perform services for us, subject to applicable agreements and legal obligations.

We may disclose information when we reasonably believe disclosure is necessary to comply with law, protect rights or safety, investigate fraud, enforce agreements, or respond to lawful requests.

Sale of Personal Information

Ryan Kaiser LLC does not sell personal information in exchange for money in the ordinary course of operating Dock Navigator.

Some state privacy laws define “sale” or “sharing” broadly and may classify certain advertising or analytics activities as sharing even when no money is exchanged for personal information.

Where applicable law provides a right to opt out of covered selling, sharing, or targeted-advertising activities, you may contact us using the information at the end of this policy.

How Long We Retain Information

We retain personal information for as long as reasonably necessary to provide services, administer accounts, maintain business records, improve Dock Navigator, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, user expectations, security needs, and legal requirements.

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely isolate it from further use. Backup copies may remain for a limited period as part of routine security and disaster-recovery processes.

How We Protect Information

We use reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic communication, or information-storage system can be guaranteed to be completely secure. You provide information and use online services at your own risk.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us if you believe your account or information has been compromised.

Location Information

Dock Navigator may use approximate or precise location information when a location-based feature is made available and you have granted the required permission.

Location information may be used to identify nearby facilities, provide arrival guidance, improve facility information, support navigation-related features, or improve the relevance of the platform.

You may be able to disable location permissions through your browser or device settings. Some location-dependent features may not function correctly if access is disabled.

Children’s Privacy

Dock Navigator is intended for adults and transportation professionals. We do not knowingly collect personal information from children under 18 years of age.

If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request a portable copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Opt out of covered targeted advertising, sale, or sharing
• Appeal a decision concerning a privacy request

We may need to verify your identity before completing a privacy request. Verification may include confirming information associated with your account or contacting you through an email address or telephone number previously provided.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

United States State Privacy Rights

Residents of certain states may have additional rights under applicable state privacy laws. These rights vary by state and may depend on whether a law applies to Ryan Kaiser LLC, the type of information involved, and the context in which the information was collected.

A qualifying resident may submit a request regarding access, correction, deletion, portability, or an opt-out by contacting us using the information provided below.

An authorized agent may submit a request when permitted by law. We may require evidence of the agent’s authority and may still need to verify the identity of the consumer.

If we deny an applicable request, you may contact us to request an appeal. We will provide additional instructions when an appeal right applies.

Third-Party Websites and Services

Dock Navigator may contain links to mapping services, facility websites, social media platforms, payment services, or other third-party websites and services.

Ryan Kaiser LLC does not control the privacy, security, accuracy, or content practices of third parties. Your interaction with a third-party service is governed by that third party’s policies and terms.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

Business Transfers and Organizational Changes

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, assignment, business partnership, or similar transaction involving Ryan Kaiser LLC or Dock Navigator.

Any successor or recipient will be expected to handle personal information consistently with applicable law and the commitments in effect at the time of the transaction.

Changes to This Privacy Policy

We may update this Privacy Policy as Dock Navigator evolves, features are added, technology changes, or legal requirements change.

The updated version will display a revised effective date. When appropriate, we may provide additional notice through the website, software platform, email, SMS, or another reasonable communication method.

We encourage users to review this page periodically to understand our current privacy practices.