Terms and Conditions

Agreement to These Terms

These Terms and Conditions constitute a legally binding agreement between you, whether acting personally or on behalf of a business or other organization, and Ryan Kaiser LLC.

These terms govern your access to and use of Dock Navigator, DockNavigator.com, associated websites, applications, forms, surveys, early-access programs, subscriptions, facility information, and other products or services that link to these terms.

By accessing or using the services, you represent that you have read, understood, and agreed to these Terms and Conditions.

Ryan Kaiser LLC and Dock Navigator

Dock Navigator is a software platform developed, owned, and operated by Ryan Kaiser LLC.

Ryan Kaiser LLC is a Wisconsin limited liability company. References in these terms to “Dock Navigator,” “Ryan Kaiser LLC,” “Company,” “we,” “us,” or “our” refer to Ryan Kaiser LLC and the software, websites, services, and programs it operates under the Dock Navigator name.

Dock Navigator is a product and operating name of Ryan Kaiser LLC and is not represented as a separate limited liability company.

Eligibility

Dock Navigator is intended primarily for adults and professionals working in transportation, trucking, logistics, warehousing, shipping, receiving, manufacturing, and related industries.

You must be at least 18 years old and legally capable of entering into a binding agreement to create an account, purchase a subscription, participate in the Founding Driver program, or submit facility information.

By using the services, you represent that:

• You have the legal capacity to agree to these terms.
• The information you provide is accurate and current.
• You will use the services only for lawful purposes.
• Your use will comply with applicable laws and regulations.
• You are authorized to act on behalf of any business or organization you represent.

The Dock Navigator Services

Dock Navigator is designed to collect, organize, and present information that may help professional truck drivers prepare for arrivals at shipping, receiving, warehouse, manufacturing, distribution, and other commercial facilities.

Information and features may include:

• Semi-truck entrance locations
• Shipping and receiving locations
• Check-in procedures
• Parking and staging information
• Facility hours and restrictions
• Safety or personal-protective-equipment requirements
• Paperwork and appointment instructions
• Facility photographs and visual references
• Driver-submitted observations
• Navigation or mapping-related tools
• Facility-request and feedback programs

Features and information may differ by facility, geographic area, user type, subscription level, platform version, or device.

Driver Responsibility and Safe Use

Dock Navigator is an informational resource. It does not replace professional driver judgment, official facility directions, traffic-control devices, law-enforcement instructions, dispatch instructions, road restrictions, or applicable laws and regulations.

You remain solely responsible for:

• Operating your vehicle safely and lawfully
• Confirming that a route is suitable for your vehicle
• Observing height, weight, length, width, and axle restrictions
• Following posted road and facility signs
• Complying with hours-of-service and safety regulations
• Following directions from facility personnel and dispatch
• Determining whether an entrance, road, or property is accessible
• Stopping or rerouting when conditions are unsafe

Facility Information and Accuracy

Dock Navigator seeks to provide useful facility-arrival information, but facility conditions and procedures may change without notice.

Information may come from facilities, drivers, fleets, dispatchers, publicly available sources, mapping providers, industry partners, or other users.

We do not guarantee that facility information is:

• Complete
• Current
• Error free
• Officially approved by the facility
• Suitable for every vehicle or load
• Available for every location
• Accurate under current weather or construction conditions

Drivers must verify important information through appropriate sources when circumstances require confirmation.

Official signs, facility personnel, law enforcement, emergency personnel, dispatch instructions, and applicable law take priority over information displayed in Dock Navigator.

Early Access, Beta Testing, and Founding Drivers

Dock Navigator may offer early-access, beta-testing, free-access, trial, or Founding Driver programs.

Early versions of Dock Navigator may be incomplete and may contain:

• Limited facility coverage
• Features still under development
• Errors or inaccurate information
• Temporary interruptions
• Features that later change or are removed
• Compatibility or performance issues

Early-access participants understand that the platform is still developing and agree to use it with appropriate caution.

We may limit the number of participants, establish eligibility requirements, change program benefits, discontinue free access, or transition users to a paid plan.

Unless we expressly promise otherwise in writing, free or early-access participation does not guarantee permanent free access, lifetime access, ownership, employment, compensation, equity, or any other financial interest in Dock Navigator or Ryan Kaiser LLC.

User Accounts and Platform Access

Certain features may require an account, login link, password, access code, or invitation.

You agree to:

• Provide accurate registration information
• Keep your contact information current
• Protect account credentials and access links
• Not share access with unauthorized individuals
• Notify us promptly of suspected unauthorized access
• Accept responsibility for activity through your account

We may reject, restrict, suspend, or terminate an account when we reasonably believe information is false, access is being misused, these terms have been violated, or continued access creates a security, safety, legal, or operational risk.

Subscriptions, Memberships, and Payments

Dock Navigator may offer paid subscriptions, memberships, one-time purchases, fleet plans, or other paid services.

Prices, billing frequency, plan features, and applicable taxes will be presented before you complete a purchase.

By providing payment information and completing a purchase, you:

• Authorize the applicable charges
• Represent that you are authorized to use the payment method
• Agree to provide accurate billing information
• Authorize recurring billing when the selected plan is a recurring subscription

Recurring subscriptions automatically renew at the disclosed billing interval until canceled, unless otherwise stated at checkout.

Payment processing may be performed by a third-party payment provider. We do not necessarily store complete payment-card details.

We may change pricing or plan features. When reasonably appropriate, existing subscribers will receive notice before a material pricing change applies to a future renewal.

Cancellation and Refunds

You may cancel a recurring Dock Navigator subscription through the available account tools or by contacting us.

Unless otherwise stated at checkout, cancellation prevents future renewal charges but does not automatically refund charges already paid.

Access may continue through the end of the current paid billing period.

Except where required by law or expressly stated in a written offer, completed payments are nonrefundable.

Promotional credits, free months, Founding Driver benefits, and facility-submission rewards may be subject to separate eligibility, verification, expiration, and program rules.

User Feedback, Facility Data, and Other Submissions

You may have opportunities to submit facility recommendations, entrance locations, check-in procedures, photographs, videos, comments, survey responses, feature requests, corrections, or other information.

You represent that each submission:

• Is accurate to the best of your knowledge
• Does not intentionally mislead users
• Does not violate another person’s rights
• Does not contain unlawful or harmful material
• Does not disclose confidential or restricted information
• Does not create an unreasonable security or safety risk
• Does not contain credentials, passwords, or access codes
• Is information that you have the authority and legal right to submit

You remain responsible for the content and legality of your submissions.

We may review, verify, correct, combine, format, publish, decline, remove, or restrict submitted information.

License to Use Submitted Information

You retain ownership of original content that you lawfully own.

By submitting content or information to Dock Navigator, you grant Ryan Kaiser LLC a worldwide, nonexclusive, royalty-free, transferable, sublicensable, perpetual license to:

• Host and store the submission
• Review and verify it
• Reproduce and display it
• Edit, format, translate, or combine it with other information
• Publish it through Dock Navigator
• Use it to improve our software, data, and services
• Create aggregated or de-identified research and business information

This license allows us to operate and improve Dock Navigator without needing separate permission or compensation each time submitted information is used.

Unless agreed otherwise in writing, feedback, ideas, recommendations, and feature suggestions are not confidential and may be used without compensation or attribution.

Intellectual Property Rights

Ryan Kaiser LLC owns or licenses the intellectual-property rights associated with Dock Navigator, including its:

• Software and source code
• Databases and data organization
• Website and interface designs
• Text, graphics, logos, and branding
• Photographs, videos, and illustrations
• Features, workflows, and functionality
• Reports, research, and compiled information
• Trademarks, service marks, and trade dress

Subject to these terms, we grant you a limited, revocable, nonexclusive, nontransferable license to access and use Dock Navigator for your personal use or authorized internal business purposes.

No ownership rights are transferred to you.

You may not copy, reproduce, republish, resell, distribute, scrape, reverse engineer, commercially exploit, or create a competing database or service from Dock Navigator without written permission.

Acceptable Use

You may use Dock Navigator for lawful purposes related to transportation, logistics, facility arrivals, fleet operations, product feedback, and other uses authorized by Ryan Kaiser LLC.

You must use reasonable care when relying on information and must not present Dock Navigator information as an official facility instruction unless the platform clearly identifies it as such.

Fleet or business access may be subject to additional written terms, service agreements, licensing terms, user limits, or subscription requirements.

Prohibited Activities

You may not:

• Use Dock Navigator while unlawfully or unsafely operating a vehicle
• Submit intentionally false or misleading facility information
• Use the services for unlawful activity
• Interfere with security or access controls
• Attempt to gain unauthorized access to systems or accounts
• Upload malware, viruses, or harmful code
• Use bots, scripts, scraping tools, or automated extraction methods
• Systematically copy or compile the facility database
• Reverse engineer or decompile software
• Impersonate another individual, company, or facility
• Collect user information for unsolicited marketing
• Harass, threaten, defraud, or harm another person
• Remove copyright, trademark, or ownership notices
• Resell or sublicense access without written authorization
• Use Dock Navigator to develop or support a competing facility information or arrival-navigation product
• Create an unreasonable technical burden on the services
• Use the services in violation of applicable law

Third-Party Websites, Maps, and Services

Dock Navigator may interact with or link to third-party websites, mapping services, navigation services, payment processors, customer-management systems, analytics providers, facility websites, and other software.

Third-party services are governed by their own terms and privacy policies.

Ryan Kaiser LLC does not control and is not responsible for the accuracy, availability, security, legality, or performance of third-party products or services.

Links or integrations do not necessarily constitute endorsement of the third party.

Privacy

Your use of Dock Navigator is also governed by the Dock Navigator Privacy Policy, which is incorporated into these terms by reference.

Review the Privacy Policy at: docknavigator.com/privacy-policy

The Privacy Policy explains how Ryan Kaiser LLC collects, uses, shares, retains, and protects personal information.

Electronic Communications and SMS Messages

Visiting Dock Navigator, submitting an online form, completing a survey, sending an email, requesting access, or creating an account constitutes electronic communication.

You consent to receive agreements, disclosures, notices, receipts, access instructions, and other communications electronically when legally permitted.

If you voluntarily provide a mobile telephone number and consent to communications, we may send messages concerning:

• Account access
• Dock Navigator updates
• Feature testing
• Survey and feedback requests
• Customer support
• Subscription or billing matters

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages by replying STOP. You may receive a final confirmation message.

For assistance, reply HELP when supported or contact us at [email protected] .

Service Management

We reserve the right, but are not obligated, to:

• Monitor use for violations of these terms
• Investigate suspected misuse or inaccurate information
• Restrict or remove submissions
• Correct facility information
• Limit access to features or data
• Suspend or terminate accounts
• Protect the security and integrity of the services
• Cooperate with lawful investigations

We may contact users or facilities to verify submitted information but are not obligated to independently verify every item.

Software Changes, Availability, and Interruptions

Dock Navigator is an evolving software platform. We may add, change, test, limit, suspend, or remove features, facilities, plans, pricing, content, access methods, and integrations.

We do not guarantee continuous or uninterrupted availability. Downtime may occur because of maintenance, development, infrastructure issues, vendor interruptions, security incidents, data corrections, or circumstances outside our control.

We are not obligated to maintain any particular feature, facility profile, software version, subscription plan, or integration indefinitely.

Suspension and Termination

These terms remain effective while you access or use Dock Navigator.

We may suspend, restrict, or terminate access when we reasonably believe:

• These terms have been violated
• Information provided is false or misleading
• An account creates a safety or security risk
• Payment is overdue or unsuccessful
• The service is being abused or commercially exploited
• Termination is required by law
• Continued access would harm Ryan Kaiser LLC or another person

After termination, provisions that by their nature should survive will remain effective, including intellectual-property, submission-license, disclaimer, liability, indemnification, governing-law, and dispute provisions.

Disclaimer of Warranties

We do not warrant that:

• The services will always be available or error free
• Every facility will be included
• Facility information will always be current or complete
• A suggested entrance or route is suitable for every vehicle
• Errors will be corrected immediately
• The services will meet every user’s requirements

Information from Dock Navigator should be used as one resource among other appropriate sources of professional and official information.

Limitation of Liability

This includes damages arising from or relating to:

• Wrong entrances or incorrect facility information
• Delays, detention, missed appointments, or lost driving time
• Vehicle, trailer, cargo, property, or personal injury
• Traffic violations, towing, fines, or citations
• Loss of profits, revenue, business, or data
• Service interruptions or software errors
• Third-party services or links
• Unauthorized access or security incidents
• User submissions or reliance on user-generated information

To the fullest extent permitted by law, Ryan Kaiser LLC’s total aggregate liability arising out of or relating to the services will not exceed the greater of:

• The amount you paid Ryan Kaiser LLC for Dock Navigator during the six months preceding the event giving rise to the claim; or
• One hundred United States dollars.

Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Ryan Kaiser LLC and its owners, members, employees, contractors, agents, affiliates, developers, and service providers from claims, losses, liabilities, damages, judgments, and reasonable legal expenses arising from:

• Your use or misuse of Dock Navigator
• Your violation of these terms
• Your violation of law
• Your unsafe or distracted vehicle operation
• Your submitted content or facility information
• Your infringement of another person’s rights
• Your fraudulent, harmful, or misleading conduct

Governing Law

These Terms and Conditions and your use of Dock Navigator are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Dispute Resolution

Informal Resolution

Before initiating formal legal proceedings, you and Ryan Kaiser LLC agree to attempt in good faith to resolve a dispute through informal written communication for at least 30 days.

A dispute notice should describe the issue, relevant facts, and the requested resolution.

Binding Arbitration

Unless prohibited by applicable law or covered by an exception below, unresolved disputes will be resolved through individual binding arbitration administered by the American Arbitration Association under the rules applicable to the dispute.

Arbitration may be conducted through written submissions, by telephone, online, or in person when required. Unless applicable rules or law require otherwise, in-person proceedings will take place in Grant County, Wisconsin.

No Class Proceedings

To the fullest extent permitted by law, disputes must be brought individually and not as part of a class, collective, representative, or consolidated proceeding.

Exceptions

Either party may seek appropriate court relief for:

• Intellectual-property protection
• Unauthorized access, theft, piracy, or misuse
• Privacy or security violations
• Temporary or permanent injunctive relief
• Claims eligible for small-claims court

When a matter lawfully proceeds in court, the parties consent to the state or federal courts with appropriate jurisdiction in or serving Grant County, Wisconsin.

General Provisions

These terms, the Privacy Policy, and any additional terms presented for a particular plan, purchase, feature, or business service constitute the agreement between you and Ryan Kaiser LLC concerning the applicable services.

If any provision is found unlawful or unenforceable, the remaining provisions remain effective to the fullest extent permitted by law.

Our failure to enforce a provision is not a waiver of that provision.

We may assign our rights and obligations in connection with a reorganization, financing, sale, merger, acquisition, business transfer, or other lawful transaction.

You may not assign your rights or obligations without our written permission.

No employment, agency, partnership, franchise, fiduciary, investment, or joint-venture relationship is created merely through use of Dock Navigator or participation in a driver program.

We are not responsible for delay or failure caused by events beyond our reasonable control.

Updates to These Terms

We may update these Terms and Conditions as Dock Navigator evolves, services change, or legal requirements change.

Updated terms will display a revised effective date. Material changes may also be communicated through the website, software, email, SMS, account notice, or another reasonable method.

Your continued use of Dock Navigator after updated terms become effective constitutes acceptance of the revised terms, to the extent permitted by law.